We are pleased to assist with any questions you may have to ensure your experience with us is exceptional. Below, you will find answers to some of the most frequently asked questions. Should you need further information, please do not hesitate to reach out.
The minimum delivery amount varies depending on the location of your event. The only area currently exempt from a minimum order is the South Bay area. Please refer to the service area map above for more details.
We do, however, make exceptions to our minimum requirements when the event aligns well with our schedule, delivery route, and during slower times of the year. Additionally, if your order consists of smaller items that can fit in a standard-size vehicle, you may have the option to pick them up. Feel free to submit a quote request, and we will review your specific needs.
The cost of delivery and pick-up varies based on the location of your venue and the ease of access for drop-off and setup. Please note that setup is available for an additional fee, which is determined by the number of items requiring assembly. For more detailed information, kindly submit a quote request, and we will provide you with specific pricing.
Yes, we do offer setup and breakdown services. This service is completely optional, and clients have the choice to handle it on their own if preferred. The charges for setup and breakdown depend on various factors, such as the type and number of rentals involved.
Yes, all contracts require a retainer payment to secure your event rentals. The retainer percentage varies depending on the contract, and may be 10%, 20%, or even 100%. Full payment is due 7 days prior to your event date. Please note, most contracts include a non-refundable deposit clause, which will be clearly outlined in the initial quote and before you sign the contract.
Our cancellation policy is clearly outlined in the contract. When requesting a quote, the contract will be provided for your review, and we will be happy to address any questions you may have.
Yes, we carry standard $1,000,000 general liability insurance and are happy to provide a certificate upon request, once your event has been booked with us.
We provide our services to most areas within Greater San Diego, with a primary focus on the South Bay area, East County, and Central San Diego.
Depending on the order type and scheduling, we may also deliver to North County. Please note, deliveries to these areas may require a higher minimum rental amount.
Navigating the event planning process should be a breeze, and we're here to guide you every step of the way. If you have any lingering questions about our services, pricing, or the overall process, don't hesitate to reach out. Click below to contact our knowledgeable team.